Frequently Asked Questions

Shipping And Delivery

 All orders take 7-12 business days of purchase

Does the items lose glow?

We use PLA and specific thread for our products. The items will lose glow after a point, but quickly can be re-charged by natural sunlight or black lights.

Packaging:

All our products are shipped in our standard packaging. Most times the packing is done in boxes / cartons. We use UPS ground standard shipping as are shipping carriers.
We ensure you that we only source high quality packaging for bulk orders.
If you have any special requirement, or want to use custom packaging, please contact our sales team with more details. 

Where can I find my tracking number?

Once we receive the tracking number from the carrier. We go back to our PayPal account. Find the client details. And upload the tracking details there. The client then receives an alert to find there tracking details. We also send an email to client as a backup.

So please provide the right shipping address, phone number, email, and double check your mailing zip code.

What should I do now?

Save your tracking or shipping info. Our tracking numbers are normally 18 characters.

What is USPS Tracking?

USPS Tracking® service provides end-to-end item tracking and is available for most domestic mail products that are large enough and that are addressed to domestic locations, including to limited Army Post Offices (APOs), Fleet Post Offices (FPOs), Diplomatic Post Offices (DPO) destinations and to ZIP Codes in U.S. territories and possessions or Freely Associated States.

Entering the tracking number associated with a mail piece into the USPS Tracking page gives you the current status of an item along with other tracking information. That info includes, if available, delivery and/or attempted delivery information, including date and time of delivery as well as the delivery location of the item (mailbox, reception desk, neighbor, etc.).

USPS Tracking does not expedite or guarantee delivery. There is no additional cost for the tracking mechanism on products that automatically include USPS Tracking. Basically, you pay for that product’s postage, and tracking is included, unless you are shipping USPS Marketing Mail® parcels. Adding USPS Tracking to that commercial mailing service requires paying a fee.

Price

As a new age company, we price our products at very fair points. Our prices are subject to change depending on factors like price of raw material, labor cost, supply, and other market factors. Bulk custom products can be quoted after we know the quantity and specification of the products. When you are ordering a large quantity, the price can be further negotiated. Just simply contact us.

Payment Method

Payment can be made using bank transfer to PayPal